We Specialise In Providing Simple, No Fuss IT Solutions

SUPPORT SERVICES

Unlock peak productivity and maximize uptime with expert IT support solutions.

SUPPORT SERVICES

Unlock peak productivity and maximize uptime with expert IT support solutions.

Lifecycle Extension with ProSupport or ProSupport Plus

Simplify your data infrastructure ownership to get the most value out of your storage investments and eliminate complicated tech refresh cycles.

Lifecycle Extension provides flexible technology upgrades, annual modernisation consultations, and a satisfaction guarantee included with either ProSupport or ProSupport Plus.

Lifecycle Extension with ProSupport or ProSupport Plus

Simplify your data infrastructure ownership to get the most value out of your storage investments and eliminate complicated tech refresh cycles.

Lifecycle Extension provides flexible technology upgrades, annual modernisation consultations, and a satisfaction guarantee included with either ProSupport or ProSupport Plus.

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ProSupport for Infrastructure

When you choose ProSupport for Infrastructure, highly trained experts are there around the clock and around the globe to provide comprehensive hardware and software support.

ProSupport Plus for Infrastructure

ProSupport Plus for Infrastructure is the ultimate solution for customers seeking preventative maintenance and optimal performance on their business-critical assets.

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Dell Keep Your Hard Drive Service

A failed hard drive can be at risk of exploitation, especially in a world where sophisticated data recovery technologies have made confidential information vulnerable, even on malfunctioning drives. Growing national security issues and data privacy regulations dictate a greater attention to security measures. As a result, many companies now choose to retain possession of their failed hard drives.

Keep control of your data & hard drive disposal
Typically, customers are required to return a drive under limited warranty when receiving replacements; However, Keep Your Hard Drive service waives that requirement, allowing for maximum data control, security, and disposal options. It enables individuals and organizations to retain physical control over sensitive data, while preserving all the benefits of the Dell Limited Warranty on failed hard drives.

The Keep Your Hard Drive Service is available at the time of system purchase or any time before your system experiences a hard drive failure, while the system remains under limited warranty. Dell offers same-day or next-business-day delivery of hard drive replacement, depending on your service contract.

Key benefits:
• Value – The services covers multiple drives in a system and multiple failures.
• Security – Your sensitive data and hard drive never have to leave your control. Retaining physical possession of a failed hard drive is an
effective way to help ensure security of classified, proprietary or sensitive data.
• Control – By keeping failed hard drives in-house, you decide how and when to dispose of your data, on your own terms. Tracking failed hard drives in-transit becomes a non-issue.
• Compliance – Help comply with current data privacy regulations and internal company policies by ensuring sensitive information on your hard drives is not compromised.
• Risk Mitigation – Proper control/disposition of sensitive data can mitigate risk of expensive civil liability by helping to prevent potential exposure of confidential customer data or intellectual property.

Extended Battery Service (EBS)

A worry-free battery replacement service which includes:

One battery replacement after remote diagnosis
Simple claims process

Add an additional one or two years of battery support with Extended Battery Service, extending your original hardware warranty (which covers your notebook battery in its first year of use).

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